Politique de remboursement

REFUND POLICY

All sales of digital products are final. Due to the nature of digital goods, we do not offer refunds once a product has been delivered or access to your account has been granted.

Technical Issues & Non-Delivery If you experience a technical issue preventing access to your purchase, or did not receive your product within 24 hours of payment confirmation, please contact us at support@keystragroup.com within 7 days of your purchase date. We will investigate and resolve the issue promptly at no additional cost.

What Constitutes Delivery For vault-based products, delivery is considered complete upon activation of account access. For downloadable products, delivery is considered complete upon the generation of a download link following payment confirmation.

Duplicate Purchases If you accidentally purchase the same product twice, please contact us within 48 hours. Refunds for duplicate purchases are considered on a case-by-case basis and are not guaranteed once access has been granted.

Misuse & Chargebacks Keystra Group reserves the right to deny refund requests and terminate account access in cases of misuse, unauthorized distribution, or violation of our Terms of Service. Fraudulent chargeback claims may result in permanent account suspension and may be disputed.

Privacy All purchase data is handled in accordance with our Privacy Policy and applicable Canadian privacy legislation (PIPEDA).

Governing Law This policy is governed by the laws of the Province of Ontario, Canada.